Getting good feedback from users

A small arts project in Dorset which is working with prisoners needed help with designing short visual questionnaires for prisoners and staff. The response rate was good and from this work the organisation have found how they can improve the service as well as discovering important and valuable benefits. They have used this information in a funding application to develop the service.

The Evaluation Trust Toolkit includes an overview of different methods of collecting data, and how they might be applied in different situations... or Read our next case study, "Identifying people who need a service"