Developing a quality assurance system

The trustees and staff of a black mentoring project have used their national quality assurance standards to identify changes and developments required in the way they run their organisation. They are developing a pack of friendly tools to take feedback from mentors and young people. Other organisations are using PQASSO, Quality Mark or the Guidance Standards, or in the case of a mental health organisation and a head injuries organisation developing their own standards.

You may wish to find out more about "quality" and other terms related to evaluation. Alternatively, read our next case study, "What difference does the work make?".