What difference does the work make?

A children's information service commissioned an evaluation of their core services to assist them in clarifying the direction and focus of the organisation. The trustees were involved in interviewing service users, a useful exercise for them in really discovering what the organisation did. Staff were involved in taking feedback from non users in a mall shopping centre using a market survey type tool. The staff and trustees of the service are now following up the learning from the evaluation by undertaking the development of a strategic plan.

A rural community development project based in a large village is working with us to discover what it has achieved and why it has struggled so much to get people involved, so that it can decide where to go next and help the local council who are thinking of supporting a similar initiative in another village to learn the lessons.

Read a more detailed story about A user led evaluation of an independent Living facility.