An Overview of Evaluation Methods
Counting
- Cost/activity ratio; relationship of
overheads to activity (unit costs)
- Monitoring data including financial
- Cost comparisons - Cost effectiveness /Cost benefit
analysis
- Statistical analysis ( occasionally )
- time usage
- census and poverty/ deprivation data
Observation
- Observation of individuals
- Observation of objects
- Observation of groups
- Observation of neighbourhoods
- Observation using fixed checklists, eg behaviour or
interaction
- Shadowing
- Mystery customers
Looking at documents/ records
- Diaries or logs
- Monitoring data
- Project comparisons
- Quality standards work
Interviewing
- Checklists
- Opinion surveys/exit polls
- Surveys
- Oral Histories
- Individual interviews- face to face,
telephone, e mail, texting
- Group Interviews/discussions- face
to face, chatroom; telephone
Case studies
- Oral Histories
- Story telling / Story dialogue method
- Portfolios
- Critical incident analysis
Group exercises and review meetings
- Group, project and organisational reviews;
- prioritising, visioning and planning
exercises
- quality circles
- User panels
- peer group assessments / benchmarking visits
- Timelines- highs and lows
- Body ( mind, heart) with the
carrier bag and the dustbin exercise
- Story telling
- Quality standards work
- Organisational personal history charts
- Role Plays
- A song/ skit/ mime that shows how things are (give the
group 10 minutes to symbolise their experience and learning in one of
these ways)
- Physical Positioning re issues or organisations
- Power/Priority Circles ( eg where power lies)
- H Form and Pair Ranking
Questionnaires
- Questionnaires - open/closed
questions; Structured/semi structured questionnaires
- Rating/self rating methods
- Testing - knowledge, skills,
attitudes , performance
Visual and Projective techniques
- Visual tools
- triggers; vignettes; visual card sorts;
sentence completion
- photos
- drawings- maps of facilities with people
in them; this is how I see X; this is where I am.. etc
- tapes
- Psychodrama/story telling
- Graffiti walls
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